LegalTerms & Conditions

Terms & Conditions

Terms of service for Cenahost, including payment, refund policy, uptime, and user responsibilities.

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Important to Read

By using CenaHost services, you agree to be bound by the following terms and conditions. Please read carefully before using our services.

Table of Contents

1

Acceptance of Terms

By accessing and using CenaHost services, you agree to be bound by these terms and conditions. If you do not agree, please do not use our services.

These terms and conditions apply to all CenaHost service users, including but not limited to:

  • Web Hosting services
  • Game Hosting services (Minecraft)
  • Bot Hosting services
  • Other additional services
2

Service Description

CenaHost provides hosting services with specifications and features defined in the package you choose. Our services include:

Web Hosting

Website hosting with support for PHP, MySQL, and popular CMS.

Game Hosting

High-performance Minecraft servers with plugin support.

Bot Hosting

Hosting for Discord, Telegram, and other platform bots.

Support 24/7

Technical support available 24 hours a day, 7 days a week.

3

User Account

To use our services, you must:

  • Provide accurate and complete information during registration
  • Maintain the confidentiality of your account information
  • Be responsible for all activities occurring under your account
  • Notify us immediately in case of unauthorized account use
Note: You are fully responsible for the security of your account and password.
4

Payment & Billing

Payment Policy:

  • Payments must be made according to the selected period
  • Services will be activated after payment confirmation
  • No refunds for services already used
  • Late payments may result in service suspension

Payment Methods:

Bank Transfer
E-Wallet
Credit Card
Cryptocurrency
5

Acceptable Use

Use of CenaHost services must comply with the following terms:

Allowed
  • Legal business and personal websites
  • Web applications that comply with laws
  • Community game servers
  • Lawful content
  • Personal data backups
Not Allowed
  • Illegal or unlawful content
  • Spam or phishing
  • Malware or viruses
  • Adult content or pornography
  • Copyright-infringing activities
6

Prohibited Activities

Warning: Violation of these provisions may result in suspension or termination of service without prior notice.
  • Resource Abuse: excessive use of CPU, RAM, or bandwidth
  • Illegal Activities: any activities that violate laws
  • Cyber Attacks: DDoS, hacking, or attempts to damage other systems
7

Service Termination

CenaHost reserves the right to terminate services under the following conditions:

  • Violation of terms and conditions
  • Payment delay exceeding 7 days
  • Use of services for illegal activities
  • Termination request from the user
Data Backup: We recommend always performing regular data backups. CenaHost is not responsible for data loss after service termination.
8

Limitation of Liability

Uptime Guarantee

We target 99.9% uptime, but cannot guarantee 100% due to unforeseen technical factors.

Data Security

We implement high security standards, but users remain responsible for the security of their applications.

Force Majeure

CenaHost is not responsible for service disruptions due to natural disasters, war, or events beyond our control.

9

Changes to Terms

CenaHost reserves the right to change these terms and conditions at any time. Changes will be notified via:

  • Email to the registered address
  • Announcements on the website
  • Notifications in the control panel

By continuing to use the services after changes, you are deemed to agree to the new terms and conditions.

10

Contact Information

If you have questions about these terms and conditions, please contact us:

t.me/cenahost
+62 815-4009-1863
24/7 Support
s.id/dc-cenahost
cenahost.id
This document was last updated on January 15, 2025Version 2.1 - CenaHost Terms of Service