Privacy Policy
Last updated: January 1, 2025
Information We Collect
We collect information you provide directly, including full name, email address, phone number, billing address, and payment information. We also automatically collect technical data such as IP address, browser type, and pages visited when you use our services.
Use of Information
The information we collect is used to provide and manage hosting services, process payments and transactions, communicate with you about services and updates, improve our service quality, and fulfill applicable legal obligations.
Data Storage
All user data is stored on servers located in Singapore with high-level encryption. Data is retained as long as your account is active or as needed to provide services. After account deletion, data will be removed within 30 days unless required by law to retain it longer.
Data Security
We implement appropriate technical and organizational security measures to protect your data, including SSL/TLS encryption for data transmission, firewalls and intrusion detection systems, restricted access on a need-to-know basis, and regular security audits.
User Rights
You have the right to access personal data we hold, request correction of inaccurate data, request deletion of your personal data, and request a copy of your data in a machine-readable format. To exercise these rights, please contact our support team.
Cookies
We use cookies to enhance user experience, analyze site usage, and store your preferences. Essential cookies are required for basic site functionality, while analytics cookies help us understand how visitors interact with our site.
Policy Changes
We may update this privacy policy from time to time. Significant changes will be communicated via email or website notification at least 14 days before they take effect.
Contact
If you have questions or concerns about this privacy policy or the handling of your data, please contact us at support@cenahost.id or through our contact page.